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Troubleshooting

  • What should I do if I forget my master PIN code?
  • What should I do if I forget my user PIN code?
  • What can I do if my batteries are flat and I am locked out of my house?
  • What does it mean if I see a red battery symbol on the keypad of my Schlage Ease™ lock?
  • What can I do if my Schlage Ease™ lock is not responding?
  • Why am I unable to turn the thumb turn after installation of my Schlage Ease™ lock?
  • Why am I unable to lock my Schlage Ease™ lock?
  • Why doesn't my Schlage Ease™ S1 or S2, lock automatically when the door shuts?
  • Why does my override key fail to unlock my Schlage Ease™ lock?
  • What can I do if I lose my override key?
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Registered in Ireland with limited liability number 527370
Allegion is an equal opportunity and affirmative action employer

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