Troubleshooting
Gainsborough Freestyle Trilock Troubleshooting
- I am trying to set up my lock and the Freestyle app is not picking up the lock. What do I do?
- The Alexa app is not showing any new devices.
- My lock is not showing up in the New Connected Devices list in the Alexa app.
- I am trying to integrate the Freestyle Trilock with Amazon Alexa. I have done a Wi-Fi bridge firmware update but I still can’t connect with Alexa. What do I need to do?
- The keypad is not lit up. What do I do?
- I cannot pair the lock with the app. What do I do?
- The Wi-Fi Bridge light is flashing. What does this mean?
- The Wi-Fi Bridge is showing Orange/Amber light. What does it mean?
- My app is showing that the lockset is not connected to my Wi-Fi network.
- I have successfully onboarded the Wi-Fi Bridge but I am unable to operate the lockset.
- I cannot onboard my Wi-Fi Bridge. What do I need to do?
- I cannot find my Wi-Fi Bridge on the App
- When I search for a new device on the app, there are multiple Wi-Fi bridges that are displayed. How do I know which one is mine?
- How do I update the firmware on my Gainsborough Freestyle Wi-Fi Bridge?
- I am getting an error message in my Freestyle app saying that I cannot set up the Wi-Fi Bridge
- The power is out; does Gainsborough Freestyle Trilock have a back-up power source?
- The batteries have gone flat and I don’t have the spare key. How can I get in?
- I received a low battery alert. When should I change my batteries?
- How long are the batteries expected to last?
- What batteries do I need for my Freestyle Trilock?
- What do the Lights mean?
- Can I adjust the volume of the keypad?
- What is Auto Lock and how does it work?
- How can I set up PIN codes?
- How many users and guests can I set up to operate the lock?
- What if I lose my phone?
- How close does my Gainsborough Freestyle Trilock need to be to my Wi-Fi Bridge for both to connect?