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  1. Allegion
  2. Gainsborough Freestyle Electronic Trilock™
  3. Troubleshooting

Troubleshooting

Gainsborough Freestyle Trilock Troubleshooting

  • I am trying to set up my lock and the Freestyle app is not picking up the lock. What do I do?
  • The Alexa app is not showing any new devices.
  • My lock is not showing up in the New Connected Devices list in the Alexa app.
  • I am trying to integrate the Freestyle Trilock with Amazon Alexa. I have done a Wi-Fi bridge firmware update but I still can’t connect with Alexa. What do I need to do?
  • The keypad is not lit up. What do I do?
  • I cannot pair the lock with the app. What do I do?
  • The Wi-Fi Bridge light is flashing. What does this mean?
  • The Wi-Fi Bridge is showing Orange/Amber light. What does it mean?
  • My app is showing that the lockset is not connected to my Wi-Fi network.
  • I have successfully onboarded the Wi-Fi Bridge but I am unable to operate the lockset.
  • I cannot onboard my Wi-Fi Bridge. What do I need to do?
  • I cannot find my Wi-Fi Bridge on the App
  • When I search for a new device on the app, there are multiple Wi-Fi bridges that are displayed. How do I know which one is mine?
  • How do I update the firmware on my Gainsborough Freestyle Wi-Fi Bridge?
  • I am getting an error message in my Freestyle app saying that I cannot set up the Wi-Fi Bridge
  • The power is out; does Gainsborough Freestyle Trilock have a back-up power source?
  • The batteries have gone flat and I don’t have the spare key. How can I get in?
  • I received a low battery alert. When should I change my batteries?
  • How long are the batteries expected to last?
  • What batteries do I need for my Freestyle Trilock?
  • What do the Lights mean?
  • Can I adjust the volume of the keypad?
  • What is Auto Lock and how does it work?
  • How can I set up PIN codes?
  • How many users and guests can I set up to operate the lock?
  • What if I lose my phone?
  • How close does my Gainsborough Freestyle Trilock need to be to my Wi-Fi Bridge for both to connect?
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