Troubleshooting
- Message “This lock has been paired already” when trying to set up the lock in my app
- Why doesn't my Schlage Ease™ S2 lock automatically when the door shuts?
- The screen on my Schlage Ease is not lighting up/responding to touch
- What should I do if I forget my master PIN code?
- What should I do if I forget my user PIN code?
- What can I do if my batteries are flat and I am locked out of my house?
FAQ's
- Schlage Ease™ Ordering Codes
- Can I purchase replacement cylinders for Schlage Ease range of locks?:
- Do I need the WiFi Bridge to use the Schlage Ease lock through the app?
- What is the difference between passage and normal mode on my Schlage Ease S2?
- How can I set up PIN codes?
- Schlage Ease Warranty