The Alexa app is not showing any new devices. Try the following: “Try discovery again” → Power cycle the device, and try again. Ensure the latest firmware is installed for the lock and the wi-fi bridge, and try again. Related articles My lock is not showing up in the New Connected Devices list in the Alexa app. Can I deadlock the Freestyle Trilock through Alexa or Google Assistant? Does Wi-Fi Bridge support 5 GHz? I am trying to set up my lock and the Freestyle app is not picking up the lock. What do I do? Do I need the Wi-Fi Bridge to use my Gainsborough Freestyle Trilock?