The Alexa app is not showing any new devices. Try the following: “Try discovery again” → Power cycle the device, and try again. Ensure the latest firmware is installed for the lock and the wi-fi bridge, and try again. Related articles I am trying to integrate the Freestyle Trilock with Amazon Alexa. I have done a Wi-Fi bridge firmware update but I still can’t connect with Alexa. What do I need to do? My lock is not showing up in the New Connected Devices list in the Alexa app. Do I need the Wi-Fi Bridge to use my Gainsborough Freestyle Trilock? Can I order more keys for my Gainsborough Freestyle lock?