My lock is not showing up in the New Connected Devices list in the Alexa app. Try the following: “Try discovery again” → Power cycle the device, and try again. Ensure the latest firmware is installed for the lock and the wi-fi bridge, and try again. Related articles I cannot pair the lock with the app. What do I do? I am trying to integrate the Freestyle Trilock with Amazon Alexa. I have done a Wi-Fi bridge firmware update but I still can’t connect with Alexa. What do I need to do? The Alexa app is not showing any new devices. I am trying to set up my lock and the Freestyle app is not picking up the lock. What do I do? What do I need to integrate the lock with Google Assistant?