Your Gainsborough Freestyle Wi-Fi Bridge must be positioned within 5m of your smart lock for optimal and reliable connection.
This range will vary with every house. You can easily check yours. Simply plug the Wi-Fi bridge in, stand beside the lock, and then onboard the Wi-Fi bridge with the Freestyle app. If the app can detect the Wi-Fi bridge, then the lock will be able to connect with the W-Fi bridge, too.
When onboarding the Wi-Fi bridge, please do so while standing beside the lockset.