Your Gainsborough Freestyle Wi-Fi Bridge must be positioned within your smart lock for optimal and reliable connection.
This range will vary with every house. You can easily check yours. Simply plug the Wi-Fi bridge in, stand beside the lock, and then onboard the Wi-Fi bridge with the Freestyle app. If the app can detect the Wi-Fi bridge, then the lock will be able to connect with the W-Fi bridge, too.
When onboarding the Wi-Fi bridge, please do so while standing beside the lockset.