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Frequently Asked Questions

Allegion
Matter FAQs
FAQs

Articles in this section

What is Matter and how does it work?
Which Gainsborough smart locks are compatible with Matter?
Does Matter work on existing Freestyle locks or only on newer version locks?
Can I use Apple Home with the new Matter update?
Can I use Smart Things with the new Matter update?
Can I use Amazon Alexa with the new Matter update?
Can I use Google Home with the new Matter update?
How do I connect to Matter on my Freestyle?
What features does Matter allow?
Do I need a Thread Border Router to use Matter over Thread?

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Can I interchange between the Freestyle app and Matter?

Gainsborough Freestyle app and Matter platforms must be operated independently. You need to factory reset the lock before switching.

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