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Frequently Asked Questions

Allegion
Schlage Ease™
Troubleshooting

Articles in this section

Message “This lock has been paired already” when trying to set up the lock in my app
Why doesn't my Schlage Ease™ S2 lock automatically when the door shuts?
The screen on my Schlage Ease is not lighting up/responding to touch
What should I do if I forget my master PIN code?
What should I do if I forget my user PIN code?
What can I do if my batteries are flat and I am locked out of my house?
What does it mean if I see a red battery symbol on the keypad of my Schlage Ease™ lock?
What can I do if my Schlage Ease™ lock is not responding?
Why am I unable to turn the thumb turn after installation of my Schlage Ease™ lock?
Why am I unable to lock my Schlage Ease™ lock?

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Why doesn't my Schlage Ease™ S2 lock automatically when the door shuts?

Please check that your lock is in normal mode

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Why am I unable to lock my Schlage Ease™ lock?

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