- Please check battery charge and confirm that the batteries being used in the lock are Alkaline batteries
- While standing within Bluetooth range of the lock open the Schlage Abode app > Tap devices on the bottom of the screen > tap the lock tile > battery percentage will be under the lock name
- Please check the cord connecting both sides is connected
- Is the locks firmware up to date?
Check firmware is up to date:
While standing within Bluetooth range of the lock set open the Schlage Abode app on your phone > Tap devices at the bottom of the screen > Tap the settings icon on the tile for your lock > Tap your lock name > Tap Update Software > If an update is available stay by the lock the whole time it is updating