Try the following steps:
- Try to throw the bolt out manually by turning the thumb turn or key and see if the bolt has completely extended smoothly,
- Press and hold any key on the keypad to check if the motor works
- Check if the strike plate has been installed properly and the latch or bolt does not catch on the strike when locking
- If you are satisfied with the above steps and still cannot find the issue, dismount the lock and install it again following the installation guide
If you are unable to detect the issue, please contact your local locksmith or Allegion for support